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Black Box Thinking: Why Most People Never Learn from Their Mistakes--But Some Do, by Matthew Syed
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Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail.
We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking fact that preventable medical error is the third-biggest killer in the United States, causing more than 400,000 deaths every year. More people die from mistakes made by doctors and hospitals than from traffic accidents. And most of those mistakes are never made public, because of malpractice settlements with nondisclosure clauses.
For a dramatically different approach to failure, look at aviation. Every passenger aircraft in the world is equipped with an almost indestructible black box. Whenever there’s any sort of mishap, major or minor, the box is opened, the data is analyzed, and experts figure out exactly what went wrong. Then the facts are published and procedures are changed, so that the same mistakes won’t happen again. By applying this method in recent decades, the industry has created an astonishingly good safety record.
Few of us put lives at risk in our daily work as surgeons and pilots do, but we all have a strong interest in avoiding predictable and preventable errors. So why don’t we all embrace the aviation approach to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening book, the answer is rooted in human psychology and organizational culture.
Syed argues that the most important determinant of success in any field is an acknowledgment of failure and a willingness to engage with it. Yet most of us are stuck in a relationship with failure that impedes progress, halts innovation, and damages our careers and personal lives. We rarely acknowledge or learn from failure—even though we often claim the opposite. We think we have 20/20 hindsight, but our vision is usually fuzzy.
Syed draws on a wide range of sources—from anthropology and psychology to history and complexity theory—to explore the subtle but predictable patterns of human error and our defensive responses to error. He also shares fascinating stories of individuals and organizations that have successfully embraced a black box approach to improvement, such as David Beckham, the Mercedes F1 team, and Dropbox.
- Sales Rank: #23983 in Books
- Published on: 2015-11-03
- Released on: 2015-11-03
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x 1.12" w x 6.37" l, 1.00 pounds
- Binding: Hardcover
- 336 pages
Review
Praise for Black Box Thinking
"Mathew Syed has issued a stirring call to redefine failure. Failure shouldn’t be shameful and stigmatizing, he explains. Instead, he shows that failure can be exciting and enlightening — an essential ingredient in any recipe for success. Full of well-crafted stories and keenly deployed scientific insights, Black Box Thinking will forever change the way you think about screwing up."
—DANIEL PINK, author of Drive and To Sell Is Human
Praise for Bounce
"Insightful and entertaining"
—DAN ARIELY, author of Predictably Irrational
"The most important book I’ve read over the past six months."
—PETER ORSZAG, economist, in The New York Times
"A fascinating subject and Syed is a dazzling writer."
—OWEN SLOT, The Times London
"Everything Mathew Syed Writes is worth reading."
—LYNN TRUSS, bestselling author of Eat, Shoots & Leaves
About the Author
Matthew Syed is a columnist and feature writer for The Times of London and frequently contributes to the BBC as a radio and television commentator. His previous book, Bounce, was an international bestseller. He has won numerous awards for his journalism and is an in-demand public speaker for organizations such as Goldman Sachs, BP, Rolls-Royce, and Oxford University. He lives in London.
Most helpful customer reviews
22 of 23 people found the following review helpful.
GREAT BOOK. HIGHLY RECOMMEND READING!
By Gadget Junkie
A colleague of mine sent me a link to a BBC article regarding this book several weeks ago. As an patented inventor and product designer I was very intrigued by the title. This is the first book I have read by this author. As I read through its pages, I found Matthew Syed's writing style to be captivating enough to keep my attention while describing events and facts which could otherwise be very dry. For that reason, I am compelled to read his other works, but merely based on the content, I have already recommended this book to dozens of people. The concept of learning from mistakes is as old as recorded history. However, if you think that is what this book is about, think again. There are many nuances to the subject matter disclosed which can be very thought provoking and enlightening. On several occasions I actually put the book down, feeling compelled to rethink dozens of situations in my own life where I have made mistakes, not learned from them and ended up repeating them, stuck in closed loop logic.
My key takeaway from reading this book is that Mr. Syed identifies a well-known flaw in humanity to which some critics at first blush might yawn and say “so what, nothing new here” Failure analysis has been around for centuries. Not exactly… this book covers a lot of ground. The Black Box failure analysis model has only been in use for a very limited amount of time in human history, yielding incredible results in aviation safety used for the benefit of all humanity. Yes, individuals throughout history have used versions of failure analysis to solve issues, either for themselves or for small scale issues. But this recent model transcends others in that it truly eliminates the need or benefit of lying, omitting information or tampering with evidence. By doing so, you only perpetuate a problem which could eventually end up costing you your life or the life of your loved ones. I spoke my friend who is a pilot and Lt. Col in the US Air Force about claims in this book and he confirmed the legitimacy and efficacy of the program, stating that US Military standards are slightly different than commercial aviation, but no doubt that you are immune to prosecution and encouraged to fully disclose information, which is solely used to improve safety for not only for the military, but for the greater good of all mankind. In my mind, that is what makes it unique.
If you were to tell a pilot in 1935 that in 2015, more pilgrims would die traveling on foot to Mecca (or being politically correct, Hajj 2015), then 3 billion passengers on commercial airplanes, travelling at 575 mph, taking off and landing in everything from thunderstorms and dense fog to snow, ice and gale force winds, sometimes even banking between skyscrapers on approach, they would have looked at you as though you were insane and told you to seek immediate psychological help. But those are the facts, made possible by human beings working together using this system and for the greater good of all.
9 of 9 people found the following review helpful.
Thinking about Black Box Thinking and the path to success
By marcos_grande
Having listened to this book twice through, then read the reviews posted thus far, it’s difficult to imagine adding to what has already be written by way of summary. So rather than a review, this is more a reflection of personal experience which I hope proves insightful.
My goal in downloading this book was the hope of drilling down into the concept of “failing better;” an idea borne of Samuel Beckett’s oft cited quotation. And though my initial intention was not to validate my own opinion about the efficacy of introducing my students (I’m an educator) to the idea of iterative progress, I wanted to know whether “success through failure” was more than an empty promise. I was not disappointed.
Matthew Syed is a compelling storyteller. His keen eye for our cultural biases toward kneejerk blaming and scapegoating, overvaluing perfection and underestimating the transformative power of “learning from your mistakes” illustrates how reasoned evaluation can been hijacked by expediency and need for tidy (but misguided) explanations when things go badly wrong.
In my view, the most valuable takeaways from Black Box Thinking include, but are likely not limited to, the following:
• Understanding the complexity of a situation requires decelerating the evaluation process if for no other reason than for the sake of making time to take a broader view.
• Ignoring variables doesn’t make them go away, but does make for an incomplete formula that begs for inaccurate conclusions.
• Intuition-based assumptions are generally self-serving and, for the most part, accurate by pure chance alone.
• Data is a four letter word that needs to be part of decision-making. That it may appear as inconvenient truths or mitigating circumstances doesn’t invalidate it.
There are no doubt additional important insights that I’ve not listed, not the least of which is the book’s underlying premise that success is an iterative process which must include failure, and even repeatedly so. The bottom line is that Black Box Thinking is well worth the read -- all 300 pages of it -- and particularly worth the listen as an audiobook (well-narrated). The thought-provoking storytelling alone is worth the price of admission. More than food for thought, the well-substantiated assertions and suggestions are inspiring signposts along the path forward.
3 of 3 people found the following review helpful.
A compelling well written book
By Reg Nordman
A very insightful book. Ever wonder why airflight really learns from mistakes, while healthcare continues to make deathly mistakes every year ( despite tremendous leaps forward in medicine). You will be inspired and then dismayed by Syed's book. If you are any way involved in innovation, total quality, best practices and group productivity, this is a book you need to read. Funding/controlling bodies for institutions such as healthcare, governance, the legal system need to also read this book and act on it. A compelling well written book. Good for a four hour plane ride ,there and back
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